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Buy 2, Get 1 Complimentary—E.Q. Discovery Size

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FAQs

Product

Are the MARK Los Angeles products vegan?

Yes, all of our E.Q. formulations are vegan, no ingredient is sourced from animal products.

Are the MARK Los Angeles products cruelty-free?

Yes, we are committed to being cruelty-free, at no point in our product development are any of our products tested on animals .

Are MARK Los Angeles products GMO free?

Yes, all of our E.Q. formulations are GMO free.

Where are MARK Los Angeles products made?

All MARK Los Angeles products are made in the USA

Are MARK Los Angeles products pregnancy and breastfeeding safe?

We recommend pregnant and breastfeeding women consult with their physicians prior to using our products. This is because of EGCG and Quercetin and the recommendations for each product.

Are MARK Los Angeles products free from heavy metals, fragrance, talc, petroleum, etc?

Yes, all of our products are free of heavy metals, talc and fragrances and  petroleum.

Is the MARK Los Angeles packaging recyclable?

We use recycled and recyclable materials wherever possible. Our bottles are made from 100% recyclable colored glass which helps to keep the product from spoiling and going to waste and can easily be recycled when completed. violet glass designed to naturally preserve shelf life, potency and are recyclable when finished.

Orders, Returns & Shipping

When will my order ship?

Please allow for 24-48 hours after ordering for us to process your order.

What is your returns policy?

At MARK Los Angeles, we are dedicated to making efficacious skincare products and we want you to be completely satisfied with your purchase. If you would like to initiate a return, please email m.la@marklosangeles.com and include your order number to initiate a return within 30 days of delivery date. 

We will offer a refund for unopened, unused products, in original condition minus any shipping fees. If product has been opened or 30 days have passed since the date of delivery, unfortunately we cannot offer you a refund or exchange. 

What countries do you ship to?

Currently we only ship within the U.S. but we’re working on changing that in the near future, email us at:m.la@marklosangeles.comto let us know where you think we should stock next.

How do I track my order?

Once your order is shipped, you will be emailed a confirmation and tracking number.

Help! My order has arrived broken, what should I do?

Please email us immediately with your order number and the issue that occurred and we’ll help to resolve it.

I haven’t received an order confirmation, what should I do?

If you haven’t received your order confirmation, please drop us an email at support@marklosangeles.com and we’ll follow this up for you.

Do you offer discount for first-time orders?

Yes! Please subscribe to our newsletter and we’ll send you a discount code for your first order.

E.Q. Clear Skin Collection™

When should I expect to see results when using the E.Q. Clear Skin Collection?

Our clinical trial showed positive results in as little as 7 days, however, we recommend a minimum of 6 consecutive weeks to see the full benefits. Consistency is key in any skin care regimen. 

Is the E.Q. Collection safe to use for children?

We recommend consulting with a physician before using our products on children under the age 12.

How long should each bottle last in the E.Q. Clear Skin Collection?

The E.Q Clear Skin Collection will last 4 - 8 weeks depending on use. 

Is the E.Q. Clear Skin Collection suitable for sensitive skin?

The E.Q. Collection is formulated for all skin types, including sensitive. Our products are made to be gentle, yet effective without common irritants including fragrances, parabens and phthalates. The E.Q. Exfoliating Cleanser contains walnut shells.

What is the shelf life of the E.Q. Clear Skin Collection products?

Unopened products are good for 2 years. Keep your products in a clean, dry place. After opening, we suggest you use your products within 6 months.

Can I use the E.Q. Rescue Serum around the eyes?

Yes, carefully apply avoiding getting any product into the eyes.

How many times a week should I use the E.Q. Rescue Serum?

The E.Q. Rescue Serum is safe to use daily, as needed.

PR, Marketing & Partnerships

Are you hiring?

We aren’t currently hiring, but we are always happy to hear from you.  Drop us an email atm.la@marklosangeles.com. No agencies or headhunters please.

Do you work with influencers, how can I get in touch for partnerships?

Yes, please reach out to m.la@marklosangeles.com

How do I get in contact for press related questions?

For all press enquiries, please reach out to us at m.la@marklosangeles.com

Do you have an affiliate program?

Yes we do! Please reach out to us if you’re interested in joining our affiliate program at m.la@marklosangeles.com

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